Product Images
- My prints don't photograph amazing due to nature of the pearlescent metallic luster substrate, so digital preview images (soft proofs) are typically shown in the product listings. Each paper type has unique characteristics, which impact the actual look of the image on paper. As a result, don't expect the physical paper prints to look exactly like the digital preview images (that would be impossible).
- Further tweaking of the preorder image edit is often done during the production process at my discretion. The final image edit may be slightly different from the digital preview shown in the product listing. Please be aware that a single image may have different final edits for different print sizes or different paper stocks.
- The paper size dimensions mentioned in product listings are *inclusive* of the white border area. I use symmetrical borders on all prints, so the bigger the print gets typically the larger the border area as well.
Production Time
- All prints are made on demand *after* an order is placed. Production time for all orders placed during a drop is about 4 weeks before shipping due to the high volume of orders received at once. This clock starts at the end of the ordering window for timed editions.
- If you have a rush order request, please contact me to discuss potential availability and any associated upcharges.
- Refunds are not available once production has begun. If you need to cancel or change an order, it MUST be done within 48 hours of the time your order was placed.
- The pearlescent metallic luster paper I use has an off-white pearly iridescent (i.e., pearlescent) look with a metallic shimmer and a luster texture. Images that require dense ink coverage may not lay perfectly flat when printed on this paper stock - this is normal and not a defect/damage. They'll settle over time if kept stored flat in the sleeve or portfolio. Atypical size prints on this paper stock (i.e., any prints that are not 8x10, 11x14, 11x17, 13x19 or 16x20) will typically have 1-2 rougher edges since the paper's coating generally doesn't allow for a perfectly smooth cut; these rougher edges are not print defects/damage.
- My printing process occasionally leaves residual roller ink marks on the *back* of the paper - this is normal and not a print defect/damage. However, if you notice any ink marks on the *front* border area of a print when inspecting the print *immediately after delivery*, definitely let me know and I'll certainly issue a replacement
- All prints are now shipping Priority again since USPS no longer gives a discount for the rigid mailers I use if shipped Ground Advantage.
- You will receive an automated message to your PayPal email address with tracking information as soon as your label has been created. Orders typically ship about 48 hours after the label is generated. It may take up to 24 hours after a package has been dropped off at the post office for tracking information to update in the USPS system.
- Due to changes in the USPS tracking system, your order may not receive ANY additional in-transit updates after its initial package scan at my post office (something like USPS in possession or USPS awaiting item - both mean the package has been dropped off) until it reaches the final destination hub near your location, right before the package goes out for local delivery.
- All orders ship in an acid-free archival sleeve, mounted to a rigid cardboard backing that is then either top side bubble wrapped or cardboard sandwiched. Prints ship within a flat rigid mailer.
- If the adhesive strip on the archival sleeve has been sealed, please do not try to slide prints out of the sleeve! To avoid damaging the prints, either cut off the adhesive portion of the sleeve or gently tear the sleeve along the long edge seam and then remove the prints.
- If the sleeve is sealed with scotch tape, please remove the tape used the seal the sleeve before taking the print out of the sleeve to avoid the tape sticking to the paper, which may damage the prints.
- I firmly believe that no one should ever be stuck with art damaged in transit! I have a 100% "undamaged arrival or automatic replacement" guarantee on every limited/timed edition print I sell. The prints should arrive in your hand exactly as they left mine, and if they don't, I insist on replacing them for you.
- While my flat packaging method has been over 99% effective at keeping prints safe, every now and then a box does get mangled in transit. If your package and prints arrive damaged, please let me know *immediately* after delivery. All of my prints ship insured and I'd be happy to file a claim and reprint them for you (with the same numbers reissued).
- You MUST notifiy me of any print damage within 14 days of delivery, no exceptions. If you don't open the box for months/years, you waive your right to replacement.
- DAMAGE REPLACEMENT PROCESS:
Please first take pictures of the box damage AND the print damage *outside of the archival sleeve* - sometimes the sleeves cause weird light reflections that look like damage but the prints are actually fine inside - then contact me.
Please DO NOT throw out the shipping box or packaging, as USPS often requires inspection as part of their claims process.
Damaged prints must be returned or verifably destroyed before any replacements are issued to ensure no duplicate numbers exist out in the wild - NO exceptions.
- All prints dropped prior to 2025 are officially sold out and those product listings have been archived to make way for all the new stuff.
- I'll be setting up a separate achive site with all of my previous releases in the near future. If there's something older you're looking for, please feel free to message me and I'm happy to check my files for any remaining edition prints or APs (no guarantees as I tend to sell these off at phanart shows).
- Unfortunately, I am not accepting custom orders at the moment due to my crazy schedule these days, but you can always message me and I'm happy to add your request to the queue for when I've got time to work on it down the line.
- As always, my digital hi-res files are NOT available to order custom items for yourself - sorry about that.
International Orders
- International ordering is not currently available through this site, but I am always happy to ship anywhere! To place an international order, please contact me to determine actual shipping costs to your location.
- Go for it! No time restrictions. Hope you make a fortune.
- The revenue from prints each year funds my ability to be an independent live music photographer, capturing + creating + sharing the way I do. Any remaining annual net profits go to support music-related charities. Thanks SO MUCH for your support! 🙏